Return and Refund Policy

At BeyaWorld, we are committed to providing our customers with the highest quality handmade jewelry and accessories. Each piece is crafted with love, attention to detail, and passion, and we want you to love your purchase as much as we do. However, we understand that sometimes things don't work out, and we want to make the process of returning or exchanging your items as smooth and hassle-free as possible.

We are happy to offer a comprehensive return and refund policy to ensure that you are completely satisfied with your purchase. Please read the following guidelines carefully to ensure a smooth return process.

Eligibility for Returns
We accept returns on all eligible items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused, and undamaged condition.

  • The item must be returned in its original packaging, including any tags, labels, or dust bags that came with the product.

  • The item must not have been altered, resized, or customized in any way.

  • Jewelry and accessories that have been worn or used are not eligible for return or refund, unless there is a manufacturing defect or damage that occurred during shipping.

How to Return Your Item
Returning an item is easy! If you wish to return a product, simply follow these steps:

  1. Contact Us: Please reach out to us via email at [your email address] or call us at [your phone number] to initiate the return process. Be sure to include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your return request, we will issue a return authorization and provide you with a return address and any additional instructions.

  3. Prepare Your Return: Carefully pack your item(s) in their original packaging. If the item is damaged during return shipping due to improper packaging, we reserve the right to deny the return.

  4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part (such as receiving the wrong item or damaged goods). We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Process
Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If your return is approved, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

  • Refund Timeframe: Please allow 7-10 business days for the refund to be processed after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.

  • Partial Refunds: In some cases, if the returned item is not in its original condition (e.g., it’s damaged, used, or missing packaging), we may issue a partial refund based on the item’s condition.

Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order for the replacement.

Defective or Damaged Items
We take great pride in the quality of our products, but if you receive an item that is defective or damaged during shipping, please contact us immediately at [your email address] or [your phone number]. We will gladly accept the return of defective or damaged items and offer a full refund or exchange, including free return shipping. Please provide photos of the damaged or defective item(s) as well as your order number when you contact us.

Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on certain items, including:

  • Custom-made or personalized items

  • Earrings (due to health and hygiene concerns)

  • Items marked as "Final Sale"

Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible. We process and ship orders quickly, so cancellations must be requested within 24 hours of placing the order. Once an order has been shipped, it cannot be canceled, but you can initiate a return after receiving the item.

International Returns
If you are returning an item from outside the United States, please be aware that you will be responsible for any customs duties or taxes associated with the return shipment. We recommend contacting your local postal service for more information on international returns and associated costs.

Customer Satisfaction Guarantee
At BeyaWorld, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your item or if you have any questions regarding our return policy, please don’t hesitate to reach out to us. We are here to help and will do our best to ensure that your experience with BeyaWorld is nothing short of exceptional.

Thank you for choosing BeyaWorld for your handmade jewelry and accessories. We appreciate your trust and look forward to serving you!