Accessibility Statement

At BeyaWorld, we are well aware that everyone has different needs. We are committed to providing all customers with an accessible and convenient shopping experience. We always adhere to the concept of inclusiveness and accessibility to ensure that our online platform and services can meet the needs of different user groups. We are constantly striving to improve our website to make it as accessible as possible in terms of visual, auditory, operational and technical aspects, so that more customers can easily access, browse and enjoy our unique handcrafted jewelry and accessories.

This statement aims to introduce to you the current status of the accessibility facilities on the BeyaWorld website and the continuous efforts we are making to improve the visiting experience. We promise to provide all users with equal access opportunities and strive for continuous optimization.

1. Website design and accessibility standards

The BeyaWorld website design adheres to the best practices of accessible website design and strives to comply with internationally recognized accessibility standards, including but not limited to the following guidelines:

WCAG (Web Content Accessibility Guidelines) 2.0: We have followed the WCAG 2.0 specification, and our goal is to achieve at least AA level accessibility standards. This means that we ensure the website's content is easily accessible to all users through various technical measures, including those using screen readers.

Keyboard navigation: The website can be navigated via the keyboard, avoiding reliance on mouse operations. We strive to ensure that screen readers can read the text and buttons on the website efficiently, allowing everyone to browse and operate smoothly.

Text contrast and font: The website uses a high-contrast color design to ensure that the contrast between the text and the background is strong enough to facilitate reading by visually impaired people. Meanwhile, we have provided the website with an option to adjust the font size to meet the needs of different users.

Image and text description: We ensure that all important images and multimedia content are accompanied by detailed alt text so that screen reader users can understand the meaning of the images. We pay special attention to the barrier-free description of product pictures and graphics to ensure that every customer can understand the content of the pictures.

2. User Interface and Operations

The user interface design of our website aims to be simple and intuitive, making it convenient for users with different needs to operate. We have taken the following measures to enhance the usability of the website

Simple layout: The navigation structure of the website is clear and concise, ensuring that users can quickly find the information they need. We have also specially optimized the product classification, search function, shopping cart and checkout process to ensure smooth and unobstructed operation.

Auxiliary tools: We offer auxiliary tools such as font size adjustment and page background contrast color setting to help users with special visual needs achieve a better experience. Meanwhile, we offer text-to-speech functionality to assist visually impaired users in reading the content.

Multi-language support: We are committed to enabling customers from different language backgrounds to browse and shop conveniently. We are striving to optimize multilingual support, especially by providing a fast switching function between Simplified Chinese and English, so that all users can easily understand our content.

3. Customer Service and Support

BeyaWorld is well aware that during the shopping process, different users may encounter different problems, especially for those with special needs. We always provide timely and meticulous customer support to ensure that the needs of every customer are met.

Barrier-free customer service support: Our customer service team will provide dedicated assistance when receiving inquiries related to accessibility. We will communicate with customers via phone, email or online chat to ensure that no matter whether you need help browsing the website, processing orders or solving other problems, we can provide you with barrier-free services.

Customized requirements: For users with special needs, we welcome customers to contact us before purchasing. We can offer personalized services to help you browse and select products better. We will spare no effort to ensure that every customer can enjoy a convenient shopping experience.

4. Continuous improvement and feedback mechanism

BeyaWorld always prioritizes user experience. We constantly optimize our website to meet the latest accessibility technology standards. We attach great importance to customers' feedback and regard it as a valuable resource for continuous improvement. If you encounter any accessibility issues or have any suggestions for improvement while using our website, please feel free to contact us at any time.

Feedback channels: We offer a variety of feedback methods for our customers, including email, online forms and social media, etc. If you encounter any obstacles during your visit or have any suggestions when using the website, please feel free to let us know. Your feedback is crucial for us to enhance the accessibility of our website.

Technical updates and reviews: We conduct regular technical reviews to ensure that our website complies with the latest accessibility standards and will eliminate any potential access barriers by updating software or platforms. We will also hire accessibility experts to review and ensure that our accessibility facilities continuously meet the needs of users.

5. Contact us

If you have any accessibility needs or questions when using the BeyaWorld website, or if you have any feedback regarding the accessibility of our website, please feel free to contact us through the following methods

Email: support@beiaworld.com

Address: 66 W Flagler Street, Miami, FL 33130

We promise to reply to your inquiry as soon as possible and provide you with the necessary help and support.

6. Summary

BeyaWorld is committed to providing all users with an accessible, friendly and efficient shopping experience. We ensure that every customer has equal access to our services by implementing accessible website design and providing dedicated customer support. Our goal is to continuously enhance the accessibility of the website and provide high-quality, personalized shopping experiences for customers with special needs. Thank you for your trust and support. We look forward to creating a more inclusive future together with you.